Sentiment Analysis in Meeting Assistants

Overview

Our Meeting Assistant automatically performs Sentiment Analysis on every recorded call. This feature is enabled by default and requires no manual setup or activation.

Sentiment Analysis

Sentiment Analysis helps you understand the emotional tone of your conversations. It identifies whether different parts of the conversation are positive, neutral, or negative, offering valuable insights into the overall mood and flow of your meetings.

Key Features

1. Transcript-Based Sentiment Detection

• Conversations are transcribed with time-stamped segments.
• Each segment is analyzed to determine its sentiment: Positive, Neutral, or Negative.
• You can easily navigate through transcript segments to see which parts of the conversation reflect different sentiments.

2. Overall Call Sentiment Summary

• After the call ends, a sentiment breakdown is generated showing the percentage of each sentiment type throughout the call:
  • Positive
  • Neutral
  • Negative

3. Detailed Sentiment Breakdown

• When viewing the sentiment analysis, you will see a descriptive explanation of why particular sentiments were detected, including:
  • Emotional keywords highlighted in the transcript.
  • Contextual phrases influencing sentiment labels.
  • Examples of positive or negative behaviors inferred from the conversation.

Example Sentiment Breakdown

Positive – 43%

The transcript includes phrases like “That's fantastic” and “The future will be bright.” Participants suggest helpful solutions such as “saving water” and “gardening,” reflecting a constructive and optimistic tone.

Neutral – 42%

Statements such as “Welcome to the debate” or “Ingredients. You bring your glass containers…” are factual and informational, carrying no strong emotional charge.

Negative – 15%

Some concern is expressed through phrases like “going green is a chore” or “problematic,” indicating challenges or reluctance.

Why It Matters

Sentiment Analysis empowers you to:

• Managers: Gauge team morale during meetings.
• Sales reps: Understand client satisfaction and objections.
• Support teams: Identify frustration points in customer conversations.
• Product teams: Collect tone-based feedback without manually reviewing entire calls.

How to Access Sentiment Analysis

1. You can just navigate to the Meeting Assistants menu.
2. Select any completed call from the list.
3. Open the Sentiment Analysis tab.
4. Click View Sentiment Analysis to see the overall breakdown.
5. Use the transcript pane at the bottom right to read conversation segments with sentiment tags.
6. Filter transcript segments by sentiment type: Positive, Negative, or Neutral.