Email Agents Setup in Thunai

Importance of Email Agents in Thunai

1. Enhanced User Engagement: Email agents play a vital role in Thunai by providing personalized and automated email communication. They offer a consistent and effective way to engage with users, ensuring timely responses and task follow-ups.
2. Automated Workflow Integration: Email agents are seamlessly integrated with workflows, ensuring that email actions are synchronized with ongoing tasks. Whether it’s sending notifications or triggering actions based on user inputs, email agents make sure communication flows smoothly within the system.
3. Data Collection & Action Triggering: Just like voice agents, email agents collect valuable data from interactions. These agents not only process incoming emails but can also trigger specific actions within other applications or systems based on email content.

Key Features of Thunai’s Email Agents

1. Automated Email Responses: Email agents can automatically respond to incoming emails, saving time and improving user experience by addressing routine inquiries or requests.
2. Integration with Applications: These agents can send, receive, and manage emails across integrated applications like Gmail, Outlook, and other platforms. They can also trigger actions in tools such as Slack, Calendar, and CRM systems based on email content.
3. Smart Email Routing: Email agents can intelligently route emails to the right department or team member based on predefined rules, ensuring that the right responses are provided in a timely manner.
4. Actionable Insights: Email agents analyze email content and provide actionable insights, helping users make informed decisions quickly by summarizing key information or triggering related workflows.
5. Customizable Templates: Thunai’s email agents allow the use of customizable email templates to standardize responses, enhancing efficiency and consistency in communication.

By incorporating email agents into Thunai, organizations can streamline their email communications and improve operational efficiency, providing users with faster, smarter, and more personalized interactions.

Setting Up Email Agents in Thunai:

1. Access Email Agents:

   Click on the "Email Agents" side menu and then click the "Create" button.

2. Enter Agent Details:

   Enter the agent's name and select the agent type: "Support" or "Sales" agent. These agents follow different workflows, applications, and are categorized based on sales and support.

3. Define Agent’s Persona:

   Provide instructions to define the agent’s personality and behaviour.

4. Enter Mail ID Prefix:

   Add a prefix for the email ID.

5. Save Agent:

   After entering all the details, click the "Save" button to create the agent. Then, click on the agent to move to the workflow section. In this section, select the applications you want to associate with the agent’s workflow, and click "Save". The email agent will then function based on the set applications.

6. Inbox Section:

   This section will display the mailbox summaries, and you can view the system logs for each mailbox.