HelpScout Integration with Thunai

Overview

Thunai's integration with HelpScout streamlines customer support management by automating ticket creation, enhancing response times, and improving overall customer satisfaction.

Key Features

1. Automated Ticket Creation

   Generate HelpScout tickets directly from Thunai workflows, ensuring efficient and prompt support management.

2. Customer Data Synchronization

   Automatically sync customer data between Thunai and HelpScout to deliver personalized support experiences.

3. AI-Powered Support Insights

   Utilize AI-driven insights to analyze customer issues and recommend optimal solutions in real time.

4. Seamless Team Collaboration

   Facilitate effective teamwork with automated ticket assignments and escalations.

5. Real-Time Notifications

   Receive instant alerts when new tickets are created or updated in HelpScout.

Integration Steps

Step 1: Log in to Thunai

• Open the Thunai application.
• Navigate to the "HelpScout" section.
• Click the "Connect" button to initiate the integration.

Step 2: Sign in to HelpScout

• Log in using the HelpScout account that you want to integrate with Thunai.

Step 3: Post-Sign-in Confirmation

• Upon successful authentication, a pop-up message stating "Success! OAuth Connected Successfully" will be displayed.
• You will be automatically redirected back to Thunai.

Using HelpScout with Thunai

Once the integration is complete, you can access HelpScout within Thunai by selecting the inbox. This enables seamless usage of both chat and voice agents for customer support.