Thunai Email Agents – Redmine Workflow Integration Guide

This guide walks you through integrating Redmine with Thunai Email Agents for seamless ticket management and workflow automation.

Key Features of Redmine Integration

Create New Tickets

Easily raise tickets through the Thunai email agent interface.

Link to Similar Tickets

If a new issue matches an existing one, the agent can link them for better tracking.

Custom Fields Support

Map Redmine custom fields to the email agent. Once issue type and field mapping are set, agents will collect the required data from users during ticket creation.

Workflow Integration for Email Agents

Step 1: Enable Workflow in Redmine

Go to the Application section in Thunai.
Select the Redmine app from the list.
Enter your API Key, Domain URL, and Project Identifier.
Click Save to apply the settings.

Step 2: Create an Email Agent

Navigate to the Email Agents menu.
Click on Create Email Agent.
Fill in the required fields with relevant details.
Click Save to complete the setup.

Step 3: Configure Workflow for the Email Agent

Open the email agent you just created.
Go to the Workflow section.
From the Application dropdown, select Redmine.
Choose the appropriate Redmine project where tickets should be created.
Optionally configure custom field mappings.
Click Save to finalize the configuration.

Step 4: Verify Integration

Once configured:

When users send an email to the support address linked with the email agent, a ticket will be automatically created in the selected Redmine project.
If any required custom field data is missing, the system will send a follow-up email requesting those details.
After receiving the complete data, the ticket will be successfully created in Redmine.

Step 5: Raise Issues via Email Agent

Send an email to the designated support address.
The agent will prompt for any additional required information (based on your Redmine project configuration).
Once all required inputs are provided, a ticket will be raised in the configured Redmine project.