Thunai Email Agents – Asana Workflow Integration Guide

This guide walks you through integrating Asana with Thunai email Agents for seamless ticket management and workflow automation.

Key Features of Asana Integration

• Create New Tickets

  Easily raise tasks through the email agent interface.

• Link to Similar Tickets

  If a new issue matches an existing one, the agent can link them.

• Custom Fields Support

  Map Asana custom fields to the agent. After setting the task type and field mapping, agents will collect this data from users during task creation.

Workflow Integration for Email Agents

Step 1: Enable Workflow in Asana

• Go to the Application section.
• Select the Asana app from the list.
• Enter your Token and Workspace, then choose the desired Project.
• Click Save to apply the settings.

Step 2: Create an Email Agent

• Navigate to the email Agents menu.
• Click on Create Email Agent.
• Fill in the required fields with the necessary information.
• Click Save to complete the setup.

Step 3: Configure Workflow for the Email Agent

• Open the email agent you just created.
• Go to the Workflow section.
• From the Application dropdown, select Asana.
• Choose the appropriate Asana account/project where tasks should be created.
• Click Save to finalize the configuration with custom fields, if required.

Step 4: Verify Integration

Once configured,

when a mail is sent to the support email (linked to the created email agent), a task will be automatically created in the linked Asana project.

If custom fields are mapped and any required information is missing, the agent will respond via email to request the missing details.

Once provided, the ticket will be created.

Step 5: Raise Tickets via Email Agent

• Start reporting a task by sending an email to the configured support email.
• The agent will prompt for the required details.
• Based on the inputs, a ticket will be raised in the configured Asana project.