Thunai Email Agents – JIRA Workflow Integration Guide

This guide walks you through integrating JIRA with Thunai email Agents for seamless ticket management and workflow automation.

Key Features of JIRA Integration

• Create New Tickets

  Easily raise tickets through the chat agent interface.

• Link to Similar Tickets

  If a new issue matches an existing one, the agent can link them.

• Custom Fields Support

  Map JIRA custom fields to the agent. After setting the issue type and field mapping, agents will collect this data from users during ticket creation.

Workflow Integration for Email Agents

Step 1: Enable Workflow in JIRA

1. Go to the Application section.

2. Select the JIRA app from the list.

   Enter the following details:

   • Email
   • Domain name
   • API token
   • Choose the desired project from your JIRA account.
3. Click Save to apply the settings.

Step 2: Create an Email Agent

1. Navigate to the email Agents menu.
2. Click on Create email Agent.
3. Fill in the required fields with the necessary information.
4. Click Save to complete the setup.

Step 3: Configure Workflow for the Email Agent

1. Open the email agent you just created.
2. Go to the Workflow section.
3. From the Application dropdown, select JIRA.
4. Choose the appropriate JIRA accounts where tickets should be created.
5. Click Save to finalize the configuration with custom fields if required.

Step 4: Verify Integration

Once configured:

• When you send an email to the email agents' created support mail, the tickets raised through the Thunai email Agent will be automatically created in the linked JIRA project.
• If custom fields are added and any details are missed, a reply mail will be sent requesting the missed details. Once provided, the ticket will be raised.

Step 5: Raise Issues via Email Agent

1. Start reporting an issue by emailing the support-created mail.
2. The agent will prompt for required details.
3. Based on the inputs, a ticket will be raised in the configured JIRA project.