Thunai Voice Agents – Redmine Workflow Integration Guide
Available Features in Redmine Integration
Create New Tickets
Easily raise tickets through the voice agent interface.
Link to Similar Tickets
If a new issue matches an existing one, the agent can link them.
Check Ticket Details
View status, priority, and other ticket information directly.
Update Ticket Priority
Modify the priority of raised tickets as required.
Custom Fields Support
Map custom fields to the agent. After setting the issue type and field mapping, agents will collect this data from users during ticket creation.
- Authorization (Optional Security Layer)
Enable OTP verification or other authorization methods before allowing users to create or check tickets for enhanced security.
Workflow Integration for Voice Agents
Step 1: Enable Workflow in Redmine
- Open the Application section.
- Locate and select the Redmine app.
- Enter your API Key, Domain name, and Project ID.
- Click Save to apply your settings.
Step 2: Create a Voice Agent
- Navigate to the Voice Agents menu.
- Click Create Voice Agent.
- Complete the required fields with the necessary information.
- Hit Save to finalize the creation of the voice agent.
Step 3: Configure Workflow for the Voice Agent
- Open the Voice Agent you just created.
- Go to the Workflow section.
- From the Application dropdown, select Redmine.
- Choose the Redmine accounts where tickets should be raised.
- Click Save to apply the changes with custom fields if required.
Step 4: Verify Integration
Once the configuration is complete, any tickets raised through the voice agent will automatically be added to the mapped Redmine project's account.
Step 5: Use the Voice Agent to Report Issues
Open the voice agent beacon and start reporting the issue.
It will ask for the required details and raise the ticket in Redmine.