Thunai Voice Agents – Asana Workflow Integration Guide

Available Features in Asana Integration

• Create New Tasks

  Easily raise tasks through the voice agent interface.

• Link to Similar Tasks

  If a new issue matches an existing one, the agent can link them.

• Check Task Details

  View status, priority, and other task information directly.

• Update Task Priority

  Modify the priority of raised tasks as required.

• Custom Fields Support

  Map custom fields to the agent. After setting the issue type and field mapping, agents will collect this data from users during task creation.

• Authorization (Optional Security Layer)

  Enable OTP verification or other authorization methods before allowing users to create or check tasks for enhanced security.

Workflow Integration for Voice Agents

Step 1: Enable Workflow in Asana

• Open the Applications section.
• Locate and select the Asana app.
• Enter your Token and Workspace, then choose the desired Project.
• Click Save to apply your settings.

Step 2: Create a Voice Agent

• Navigate to the Voice Agents menu.
• Click Create Voice Agent.
• Fill in the required fields with the necessary details.
• Click Save to finalize the creation of the voice agent.

Step 3: Configure Workflow for the Voice Agent

• Open the voice agent you just created.
• Go to the Workflow section.
• From the Application dropdown, select Asana.
• Choose the Asana accounts where tasks should be created.
• Click Save to apply the changes with custom fields if required.

Step 4: Verify Integration

Once the configuration is complete, any tasks raised via the voice agent will automatically be added to the mapped Asana project's workspace.

Step 5: Use the Voice Agent

• Open the Voice Agent Beacon.
• Start reporting the issue. The voice agent will ask for the required details and raise a task in Asana accordingly.