Thunai Voice Agents – JIRA Workflow Integration Guide

This guide outlines the steps to integrate JIRA workflows with Thunai Voice Agents, enabling seamless issue reporting, tracking, and management through voice commands.

Key Features of JIRA Integration

Create New Tickets
Easily raise tickets through the voice agent interface.
Link to Similar Tickets
If a new issue matches an existing one, the agent can link them.
Check Ticket Details
View status, priority, and other ticket information directly.
Update Ticket Priority
Modify the priority of raised tickets as required.
Custom Fields Support
Map JIRA custom fields to the agent. After setting the issue type and field mapping, agents will collect this data from users during ticket creation.
Authorization (Optional Security Layer)

Enable OTP verification or other authorization methods before allowing users to create or check tickets for enhanced security.

Step 1: Enable Workflow Integration in JIRA

Navigate to the Application section.
Locate and select the JIRA app.
Enter the following:
- Your email ID
- Your JIRA domain name
- Your API token
Select the desired JIRA project.
Click Save to apply the settings.

Step 2: Create a Voice Agent

Go to the Voice Agents menu.
Click Create Voice Agent.
Fill in all the required fields with the necessary information.
Click Save to create the agent.

Step 3: Configure Workflow for the Voice Agent

Open the Voice Agent you just created.
Navigate to the Workflow section.
From the Application dropdown, select JIRA.
Choose the JIRA accounts where tickets should be raised.
Click Save to finalize the workflow configuration with custom fields if required..

Step 4: Verify the Integration

Once configuration is complete:

Any issue reported via the Voice Agent will automatically create a ticket in the mapped JIRA project.

Step 5: Raise Issues via Voice Agent

Launch the Thunai Voice Agent Beacon.
Start reporting your issue using voice commands.
The agent will ask for required details and raise a ticket in JIRA accordingly.