Freshdesk Setup in Thunai

Overview:

Freshdesk is a customer support platform that helps businesses manage customer interactions across various channels, including email, phone, chat, and social media. Integrating Freshdesk with Thunai, Thunai's AI-driven automation and workflow capabilities can enhance customer support operations, reduce manual work, and improve response times


Key Features:

Automated Ticket Management

Smart Escalation

Seamless Multi-Channel Support

Automated CRM Updates

Analytics and Reporting

Multi-Lingual Support


Step 1: Log into Thunai and Connect Freshdesk

  1. Open the Thunai application.
  2. In the left-hand menu, click on “Applications” and select “Freshdesk.”

  1. Click the “Connect” button next to Freshdesk.
  2. In the form that appears, enter the following details:
  • Domain Name: Your Freshdesk domain (e.g., yourcompany.freshdesk.com)
  • API Key: Refer to Step 2 below for instructions on how to obtain this.

  1. Click “Save.”



Step 2: Retrieve Your Freshdesk API Key

  1. Log in to your Freshdesk account as an administrator or agent.
  2. Click on your profile icon (top-right) and select “Profile settings”.

  1. Click “View API key”.

Click “Copy API Key”.

Then, paste the copied key into the API Key field in Thunai (from Step 1).

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