Freshdesk Setup in Thunai

Overview:

Freshdesk is a customer support platform that helps businesses manage customer interactions across various channels, including email, phone, chat, and social media. Integrating Freshdesk with Thunai, Thunai's AI-driven automation and workflow capabilities can enhance customer support operations, reduce manual work, and improve response times


Key Features:

Automated Ticket Management

Smart Escalation

Seamless Multi-Channel Support

Automated CRM Updates

Analytics and Reporting

Multi-Lingual Support


Step 1: Log into Thunai and Connect Freshdesk

  1. Open the Thunai application.
  2. In the left-hand menu, click on “Applications” and select “Freshdesk.”

  1. Click the “Connect” button next to Freshdesk.
  2. In the form that appears, enter the following details:
  • Domain Name: Your Freshdesk domain (e.g., yourcompany.freshdesk.com)
  • API Key: Refer to Step 2 below for instructions on how to obtain this.

  1. Click “Save.”



Step 2: Retrieve Your Freshdesk API Key

  1. Log in to your Freshdesk account as an administrator or agent.
  2. Click on your profile icon (top-right) and select “Profile settings”.

  1. Click “View API key”.

Click “Copy API Key”.

Then, paste the copied key into the API Key field in Thunai (from Step 1) and then click connect to complete the setup

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