Helpscout Setup in Thunai

Overview

HelpScout is a customer support platform that allows businesses to manage and track conversations across multiple channels, providing an organized and efficient way to resolve customer queries. By integrating HelpScout with Thunai, businesses can automate and streamline their customer support processes. Thunai’s advanced AI capabilities enhance HelpScout by automatically generating tickets and syncing customer data, ensuring real-time, seamless interactions between customers and support teams.

Features of Helpscout

• Automated Ticket Creation
• Mailbox Selection

Step 1: Access the Thunai Application

• Log in to your Thunai account.
• In the left-hand menu, navigate to Integration and select Applications.
• Locate the HelpScout integration card in the list of available applications.

Step 2: Enter Your HelpScout API Key

• Click the Connect button under the HelpScout integration.
• You will be prompted to enter your HelpScout API Key.
• To retrieve your API Key from HelpScout:
  • Go to the HelpScout Dashboard.
  • Click on your profile picture in the top right corner.
  • Select Authentication from the menu and then click on API Keys.
• Copy the API Key provided.
• Paste the copied API Key into the Thunai HelpScout integration setup page.
• Select the Mailbox where you want tickets to be created.

Step 3: Save and Verify Connection

• Click Save & Connect to confirm the API Key and establish the connection.
• Thunai will validate the API Key and establish a successful connection.
• Once verified, the HelpScout integration card will show options such as:
  • Create Tickets: Allow Thunai AI to automatically generate HelpScout tickets.
  • Disconnect: Remove the HelpScout integration if required.

This completes the HelpScout integration setup in Thunai.