Voice Agent Setup in Thunai

Voice Agents in Thunai

Importance of Voice Agents in Thunai

Enhanced User Interaction: Voice agents are a core component of Thunai, complementing chat and call agents to facilitate seamless voice-based communication.
Workflow Integration: A key focus is integrating voice agents with workflows, ensuring smooth synchronization of voice and conversation history. This integration is prioritized over other tasks.
Real-Time Data Collection & Actions: These agents capture data from conversations and trigger actions in applications, enabling efficient workflows and instant responses.

Key Features of Thunai’s Voice Agents

Voice-Based Interaction: Allows hands-free communication through voice input and output.
Application Actions: Performs tasks in tools like Slack, Calendar, and Email—sending messages, scheduling events, and managing notifications.

Step 1: Create Your Voice Agent

Start by giving your voice agent a name that reflects its purpose and personality. Next, select the primary function of your agent, whether it’s for support, sales, or serving as a knowledge base.

Once selected click on Create to proceed to the next step

Step 2: Explore Your Voice Agent’s Features

For example, if you’re using a sales chat agent like Salesy, you can explore its features to customize its performance. Start by selecting the agent’s preferred language from various options to ensure it aligns with your target audience and communication preferences.

You can personalize your agent's first message and assign it a persona.

Step 3 : Select the voice to be used for the agent

Step 4: Under the security option, train your voice agent on topics to avoid, ensuring it doesn't touch on sensitive subjects.

Step 5: Set up your agent's workflow. Choose different fields and custom fields, such as name, email, ID, and mobile number, to capture leads. You can also add applications to share conversation summaries via email, keeping track of what your chat agent discusses.

Step 6: Configure your voice agent as a widget, customizing its logo and color.

Step 7: View the entire conversation history at any time.