Chat Agents Setup in Thunai

The Chat Agents in Thunai play a crucial role in facilitating seamless communication and interaction within the platform.

Importance of Chat Agents in Thunai

Core Component: Chat agents, along with call and voice agents, form an essential part of Thunai’s functionality, ensuring smooth user interactions.

Features of Chat Agents in Thunai

Text-Based Conversations: They facilitate real-time text interactions.
Message Display Accuracy: Designed to display the first message correctly, along with associated persona details.
Parser for Understanding Inputs: A parser helps process user inputs effectively.
Conversation Management: Tracks and displays ongoing conversations for better user engagement.
Seamless System Integration: Efforts are underway to resolve timing discrepancies between chat interactions and system timelines.
Continuous Testing and Refinement: The chat agent is still in the testing phase, with improvements being made to ensure a production-ready system.

Step 1: Create Your Chat Agent

Start by giving your chat agent a name that reflects its purpose and personality. Next, select the primary function of your agent, whether it’s for support, sales, or serving as a knowledge base.

Once selected click on Create to proceed to the next step

Step 2: Explore Your Chat Agent’s Features

For example, if you’re using a sales chat agent like Salesy, you can explore its features to customize its performance. Start by selecting the agent’s preferred language from a variety of options to ensure it aligns with your target audience and communication preferences.

Personalize your agent's first message and assign it a persona.

Step 3: Under the security option, train your chat agent on topics to avoid, ensuring it doesn't touch on sensitive subjects.

Step 4: Set up your agent's workflow. Choose different fields and custom fields, such as name, email, ID, and mobile number, to capture leads. You can also add applications to share conversation summaries via email, keeping track of what your chat agent discusses.

Step 5: Configure your chat agent as a widget, customizing its logo and color.

Step 6: View the entire conversation history at any time.