Email Agents setup - Version 1

Email Agents in Thunai are smart assistants that help automate, manage, and personalize email communications. They ensure consistent communication, save time, and integrate seamlessly with your existing tools.

Why Use Email Agents?

• Enhanced Engagement: Send timely, automated responses to users.
• Automated Workflows: Trigger actions such as ticket creation, notifications, and follow-ups.
• Data & Insights: Extract useful data from emails and take contextual actions.
• Smart Routing: Route emails to the right team or individual.

• Seamless Integrations: Works with Gmail, Outlook, Slack, Calendar, and CRM tools.

  
  

Setting Up Email Agents

1. Support Agent Creation
   1. Go to Email Agents in Edit Agent.
   2. Enable It.
   3. Enter the Agent Provider.
   4. Define the agent’s tone and behavior (persona).
   5. Enter the mail ID Prefix (e.g., support@yourdomain.com).
   6. Enter the Preview Mailbox ID to display the generated mail adderss.
   7. Enter the Custom Email to allow to link the business email adderss.
   8. Enter the Signature to brand and personalize.
   9. Enter the Exclude Domains will prevent auto replys to specific domines. (Internal mails)
   10. Enter the Enable Agent Auto-Reply Agent will send responses automatically.
   11. Click Save.

If CRM is connected:

1. New user → Contact created in CRM.

2. Existing user → Meeting summary added to CRM record.