Google Workspace Integration with Thunai
Thunai allows seamless integration with Google Workspace applications like Google Drive, Google Calendar, and Google Sheets. This enables enhanced automation and streamlined agent workflows across chat, voice, and email channels.
Use Cases
- Google Drive: Automatically share "Ask Thunai" responses to your linked Google Drive as documents.
- Google Calendar: Use chat, voice, or email agents to book appointments directly via your calendar.
- Google Sheets: Automatically log conversation or mailbox summaries to specified Google Sheets.
Step-by-Step Setup Guide
Step 1: Access Thunai Application
- Log in to your Thunai account.
- From the left-hand navigation menu, go to Integration > Applications.
- Find Google Workspace in the Application Directory.
Step 2: Connect Your Google Account
- Click Manage Account under Google Workspace.
- Click the "+" (Add Account) button.
- You will be redirected to the Google Authorization Page.
- Complete the authentication flow.
- Upon success, a confirmation message will be displayed.
Step 3: Enable Google Drive Integration
- Toggle "Read & Write Google Drive" ON.
- This allows "Ask Thunai" responses to be shared automatically to your connected Google Drive.
Step 4: Enable Google Calendar Integration
- Toggle "Read & Create Event" ON.
- This gives agents the ability to access your calendar and book appointments directly through Thunai.
Step 5: Enable Google Sheets Integration
- Toggle "Enable Google Sheets Write from Agents" ON.
- This sends conversation or mailbox summaries directly to your linked Google Sheets.
Google Apps – Integration with Agents:
| Application | Supported Agents | Feature | Configuration |
|---|---|---|---|
| Google Calendar | Chat, Voice, Email | - Efficient Meeting Scheduling (chat, voice, email) - Restrict Meeting Purposes (sales calls, demos, reviews) - Flexible Booking (allow overlapping slots if permitted) - Authorization (OTP, voice, or email verification) |
1. Create & configure Chat, Voice, or Email agents. 2. Set workflows for scheduling, meeting purpose restrictions, and overlapping booking. 3. Map workflows with Google Calendar for seamless scheduling & management. |
| Google Sheets | Chat, Voice, Email | - Conversation Summary Logging (from chat, voice, email) - Workflow-Based Mapping (log into mapped sheets) - Authorization (OTP, voice, email verification) |
1. Set up Chat, Voice, or Email agents for conversation tracking. 2. Define workflows for summary logging. 3. Map workflows with Google Sheets for automatic summary storage. |
| Google Drive | Chat, Voice, Email | - Conversation Summary as Google Doc (from chat, voice, email) - Workflow-Based Mapping (save docs in correct folders) - Authorization (OTP, voice, email verification) |
1. Configure Chat, Voice, or Email agents to capture conversation summaries. 2. Define workflows for summary handling. 3. Map workflows to Google Drive folders for storing Docs. |
| Google Forms | Chat, Email | - Provide Google Form Links (share in chat or email) - Instruction-Based Mapping (provide correct form link as per workflow) - Authorization (OTP or email verification) |
1. Set up Chat or Email agents. 2. Define workflows & map them with Google Forms. 3. Based on workflow, the correct form link is shared automatically. |